Billing Terms and Conditions

At Haanqo, we are committed to providing a safe, transparent, and secure shopping experience. This Billing & Payment Policy explains the payment methods we accept, how transactions are processed, and what customers can expect when completing a purchase through our website.

Accepted Payment Methods

We currently accept PayPal as our exclusive and trusted method of payment. Customers can use their PayPal account to complete purchases directly at checkout. PayPal allows you to make payments easily and securely without sharing your full financial details, and all transactions benefit from the additional buyer protection provided by PayPal’s platform.

Currency for Transactions

All transactions made on our website are processed exclusively in Malaysian Ringgit (MYR). The final amount charged at checkout will be clearly displayed in MYR before you confirm your payment. If you hold a PayPal account in a different currency, any currency conversions will be handled automatically by PayPal or your financial institution at their applicable exchange rate.

Secure Payment

The security of your information is our top priority. All transactions conducted on our website are protected by SSL (Secure Socket Layer) encryption technology. This ensures that your personal and financial information remains fully confidential throughout the checkout process. Haanqo does not store or have access to your full payment details — all payment information is processed securely through PayPal.

Shipping Policy Overview

Once your payment has been successfully processed, your order will be prepared and shipped in accordance with our standard handling and delivery timelines. We offer free shipping across Malaysia, with an estimated total delivery time of 6–10 business days (Monday to Friday). For complete information about our delivery process, please refer to our Shipping Policy

Return & Refund Policy Overview

We want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date of delivery. Refunds are typically processed within 14 business days after your return has been approved and will be issued to your original PayPal payment method. For more details, please see our Return & Refund Policy

Privacy Policy Overview

Your privacy matters to us. We only collect and use customer information as necessary to process payments, fulfill orders, and improve your shopping experience. All personal data is handled in compliance with Malaysia’s Personal Data Protection Act (PDPA) and other applicable privacy regulations. To learn more about how we handle your information, please visit our Privacy Policy

Google Merchant Center Compliance

Haanqo is committed to maintaining complete transparency in all billing and checkout practices. We strictly adhere to Google Merchant Center policies, ensuring that all prices, charges, and payment terms are clearly presented before any order is confirmed. No hidden fees or unauthorized charges will ever be applied.

Need Help?

If you have any questions about our Billing Terms & Payment Policy or need assistance with your order or payment, please don’t hesitate to reach out to our support team. We are always happy to help and will respond promptly to your inquiry.

Store Name: Haanqo

Email: info@haanqo.com

Address: 5, Jln P15 H, Presint 15, 62050 Putrajaya, Wilayah Persekutuan Putrajaya, Malaysia

Operating Hours: Monday to Friday, 10:00 – 18:00 (GMT+8)