FAQs

Do you ship within Malaysia?

Yes, we deliver to all regions in Malaysia with free shipping on every order.

How long does delivery take?

Orders are processed within 1–3 business days (handling time) before being shipped. Once dispatched, delivery takes 5–7 business days depending on your location. In total, you can expect your order to arrive within 6–10 business days (Monday to Friday) from the date of purchase.

What payment methods do you accept?

We currently accept PayPal for all payments. Transactions are processed securely in Malaysian Ringgit (MYR).

Can I return my order?

Yes, you can return items within 30 days of delivery as long as they’re unworn and in original condition. Refunds are issued to your PayPal account within 14 business days.

How can I contact customer support?

You can reach us at info@haanqo.com or through our Contact Page. We’re available Monday to Friday, 10:00 – 18:00 (GMT+8) and usually reply within two business days.